• Arizona
  • Thursday , Feb 1 , 2018

Area Info

San Tan Valley Area Information

2 minutes reading time (404 words)

Message from EPCOR


An email was sent out to current water and wastewater customers in San Tan Valley and parts of Florence, who were Johnson Utlities customers and who are now EPCOR customers.  The email is below.

My name is Thomas Loquvam and I am EPCOR's vice president responsible for customer service. Our top priority is to deliver clean, safe, quality water to your families and we are proud to say that we are accomplishing that goal. Our second priority is exceptional customer service and we have not met your expectations, or ours. The transition to EPCOR's billing system has not been the seamless experience we planned – you are understandably frustrated and we know we need to do better.

Here are three key things to know about the transition and your bill:

  1. No rates, taxes, or fees have changed.You may have questions because you are seeing an enhanced level of detail – each service listed individually.
  2. For some of you, both the September and October bills will be due in October. We will work with you to minimize the inconvenience.
  3. Your bills will come faster, but the due dates haven't changed. EPCOR's billing system takes advantage of new technology, but that doesn't change when you pay.

There are a number of reasons why the transition has not met your expectations, or ours, including a system-wide, multi-week failure by our third-party phone vendor. But the reasons don't change what happened or that the ultimate responsibility lies with EPCOR.
Our responsibility is to deliver the customer experience you expected and were promised. We remain committed to meeting that responsibility and thank you for your patience. Our systems are back online and we're more focused than ever before to deliver a customer experience you can count on.
Thomas Loquvam
General Counsel and Vice President of Corporate Services

To contact EPCOR:
  • 24/7: 1-800-383-0834, press 3 or 4 to speak to a Customer Care team member
  • Pay-by-Phone: 1-800-383-0834, press 3
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it. and they will respond within 2-3 business days, Monday-Friday during regular business hours, excluding holidays.
Font size: +
Road work continues on Gantzel
West Nile Virus Activity in Pinal County is Signif...


No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Friday, 03 December 2021
If you'd like to register, please fill in the username, password and name fields.

Captcha Image

By accepting you will be accessing a service provided by a third-party external to https://discoversantanvalley.com/

Stay Connected

Champion Charter School

Champion Charter School

San Tan Valley, Pinal County
Pan de Vida Foundation

Pan de Vida Foundation

Queen Creek, Maricopa County
Taseko Florence Copper

Taseko Florence Copper

Florence, Pinal County

Daily News

Wait a minute, while we are rendering the calendar

Upcoming Events

4 Dec

Local experts guide you on a 7-9 mile group...

Read more

5 Dec
12.05.2021 12:00 pm

It's time for Bingo at the San Tan Valley...

Read more

7 Dec
San Tan Leads Meeting
12.07.2021 7:30 am - 9:00 am

San Tan Leads is a one person per industry...

Read more

7 Dec
Story Station
12.07.2021 10:00 am - 11:00 am

Join Mr. Library for storytime for children aged...

Read more

7 Dec
San Tan Seniors: Game Day
12.07.2021 2:00 pm - 4:00 pm

Why should kids have all the fun? Join us to...

Read more

Local Supporters


Advertise your business to hundreds of thousands of potential customers, while supporting your local news resource at the same time. Our Partners help us provide you with services and information to help keep you informed.

Become A Partner

Follow Us

Our San Tan Valley Community Keeps Growing!

San Tan Valley News

About SanTanValley.com

About SanTanValley.com